Privacy and Data Policy
This Privacy Policy explains how we collect, use, store and protect the personal information you provide when you use our online casino and sportsbook services. We respect your privacy and set out below the categories of information we gather, how we use it, and the choices you have about your data. If you have questions about this policy or how we process your information, you can contact us and we will help you understand your options.
Types of data we collect
Personal data
When you create an account or use our services we collect personal details you provide, such as your name, date of birth, email address, phone number, address and identity documents that may be submitted for verification. We also collect account credentials and any communication you send to our support team.
Technical data
We collect technical and device information needed to operate the service, including IP address, device type, browser type, operating system, log files, and connection details. This information helps us keep the site secure and functioning across devices, including mobile browsers.
Transactional data
We record transactional and gameplay data such as deposits, withdrawals, wager history, game activity, bonuses claimed and winnings. Payment information required to process deposits and withdrawals is collected and handled according to our payment procedures.
How we use your information
Your data is used to operate and improve our services, manage your account, process payments and withdrawals, perform identity verification, prevent fraud and money laundering, and comply with legal obligations. With your consent we may also send service messages and marketing communications; you can opt out of marketing at any time.
Data protection practices
We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss or misuse. This includes access controls, encryption while data is in transit and at rest where appropriate, and internal procedures to limit access to authorised personnel. We require service providers who process data on our behalf to maintain adequate safeguards.
Cookies and tracking technologies
We use cookies and similar tracking tools to support essential site functions, remember your preferences, analyse site usage and deliver basic security features. Most browsers allow you to block or remove cookies through settings, but blocking certain cookies may affect how parts of the site work. For analytics and advertising, third-party cookies may be used; where required, consent controls will be provided.
User rights
You have rights over your personal data, including the right to access and correct your information, object to certain processing, and request deletion where applicable. The scope of these rights may vary depending on local law. To exercise your rights you can use your account settings or contact our support team at [email protected]. We may ask you to verify your identity before fulfilling requests.
Access, correction and deletion
You can review and update much of your account information directly through your account dashboard. If you request deletion, we will take reasonable steps to remove your personal data, subject to retention for legitimate business, legal or security reasons such as fraud prevention, dispute resolution and compliance with financial obligations.
Information sharing and third parties
We may share information with payment processors, identity verification services, fraud prevention partners, analytics providers and other third-party service providers who perform services on our behalf. We may also disclose information to comply with legal obligations or to protect our rights. All third parties are required to process information in accordance with applicable confidentiality and security practices.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on the site and, where appropriate, notified to you directly. Continued use of our services after changes are posted constitutes acceptance of the revised policy.