Contact our team
Support is available to assist with questions, account-related issues, technical concerns, or general feedback. Our team is ready to help by email, live chat or phone and can guide you through registration, deposits, withdrawals, verification and responsible-gambling settings. Need help with a bonus, payment or device issue? Reach out and a specialist will reply with practical steps and expected timelines to resolve your request promptly.
| Department | Contact |
|---|---|
| Customer support | Email: [email protected] - Live chat available; typical email reply within 12-24 hours |
| General enquiries | Email: [email protected] - For non-urgent questions and feedback; replies within 48 hours |
| Affiliate enquiries | Email: [email protected] - Partnership and marketing enquiries; response within 48 hours |
| Phone | +1 647 234 7821 - Live phone support in English |
| Working hours | Mon-Sun, 08:00-00:00 ET |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or situations that require explanations or documents. Please use a clear subject line and include your full name, account ID, and up-to-date contact details to avoid delays. Attach any supporting files and allow 24 to 72 hours for a complete reply.
Send us a message
Response Time
Support response times: most inquiries are answered within one business day. More complex issues may take longer depending on their nature, especially when account verification or third-party checks are required. If an issue needs extra time we’ll keep you updated with progress and an expected timeframe. For faster handling, include account details and a clear description in your initial message.
Feedback
We want to hear from you. Please share any feedback, suggestions or ideas to improve the site. Your input is reviewed carefully by our team and used to fix issues, shape new features and make the experience smoother for Canadian players. Send your thoughts anytime and we’ll consider them when updating the site, promotions and customer support.