Responsible Gambling at Big5 Casino

At Big5 we believe gambling should be safe, controlled and enjoyable. We are committed to giving players clear tools and support to manage their activity, protect their account and step away when needed. This page explains our responsible gambling approach and practical options available to players in Canada.

Player protection principles

We promote sensible play and fair access to account controls. We monitor for signs of risky behaviour and will contact players if we identify patterns that suggest harm. We also reserve the right to request identity verification or to place temporary restrictions where needed to protect players and the integrity of accounts.

Activity-control tools

Players can use a range of controls from their account settings to manage play. These include deposit limits, loss limits, session reminders and temporary account closures. Tools are easy to set up and change, and we recommend choosing limits that match your personal budget and lifestyle.

How to set controls

Go to your account responsible gambling section to set daily, weekly or monthly limits, enable session time alerts and opt into voluntary breaks. Changes may take effect immediately or after a short processing window, depending on the tool selected.

Deposit limits

Deposit limits help you control how much you add to your account. You can choose daily, weekly or monthly limits and increase or decrease them at any time. Lowering a limit takes effect immediately; increases may be subject to a short waiting period.

Loss limits

Loss limits cap how much you can lose over a set period. Use this option if you want to limit the total amount that can be deducted from your balance during play. Loss limits work alongside deposit limits to provide practical budget control.

Time limits and session reminders

Session reminders alert you after a set amount of play time so you can take a break. You can also set automatic time-outs that close access for a defined period. These tools are useful for managing longer sessions and keeping play in check.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account for the chosen period. You can select temporary self-exclusion or longer-term exclusion options. During self-exclusion your account will be closed to play and marketing communications will be paused where applicable.

Signs of problematic behaviour

Look out for signs such as spending more than intended, chasing losses, prioritizing play over responsibilities, or hiding activity from friends and family. If these apply, consider using limits, taking a break or self-excluding.

Tips for staying in control

Set strict deposit and loss limits, use session reminders, avoid borrowing to play, and regularly review your account activity. Treat gambling as entertainment and set a spending plan you can afford to lose.

Professional help and support

If you feel you need extra assistance, consider reaching out to a local support service or a healthcare professional. We can provide information on available tools and will cooperate with any voluntary exclusion registers where applicable. For immediate help, contact a qualified support organisation in your area.